Refund policy

Returns
Our policy lasts 30 days. Unfortunately, after 30 days we can’t offer a refund or an exchange.

To complete your return, simply contact us at info@bambiesonline.com. or self-serve at https://shopify.com/3802136676/account

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)
What to do if you haven’t received a refund yet:

  1. First check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.

3.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bambiesonline.com.

Sale items (if applicable)
Please note: Only regular priced items can be refunded.  We do not offer returns for sale priced items.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@bambiesonline.com and send your item to: 1/2 Evendale rd malvern VIC 3144, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
Return address for ELIGIBLE return or exchange items: 

1/2 everndale road Malvern 3144

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time of refund may vary depending on where you live.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.